Clinical care and conduct complaint
Most complaints submitted to CPSBC deal with a physician or surgeon’s clinical decision-making or the way a patient has been treated. Below is a guide on how our process works for clinical care and conduct complaints.
How outcomes are determined
The Inquiry Committee reviews every complaint and provides a written decision on the outcome.
A physician or surgeon may be formally criticized if they did not meet the CPSBC practice standards.
Some physicians or surgeons may not be formally criticized. Instead, we offer advice on how to improve their performance.
