Filing a complaint
Complaint about clinical care or conduct
All physicians and surgeons who are licensed to practise in British Columbia are registrants of CPSBC. We investigate all complaints against registrants.
Most complaints submitted to CPSBC deal with a registrant’s clinical decision-making or the way a patient has been treated.
How to submit a complaint
You can submit a complaint on your own behalf or on behalf of someone else. If you're submitting on behalf of someone else, you must include their consent by completing our Authorization for Representation form. If the patient is unable to provide consent, a is required.
- Complaints must be submitted in writing through mail, email or fax.
- We recommend using our complaint form.
- Complaints must have the signature of the person filing the complaint.
- Complaints must have the patient’s date of birth and personal health number.
Once we receive your complaint, we will send you a letter explaining the next steps.
Do you need help with your complaint?
If you are unable to communicate in writing, we have trained staff to guide you through the process. Call us at 604-733-7758 (toll free at 1-800-461-3008).
