The ºÚÁÏÉç’s complaints and practice investigations department is currently seeking medical reviewers to work on behalf of the Inquiry Committee to review information collected during a complaint investigation and draft dispositions.
General duties
Reporting to the deputy registrar, complaints and practice investigations, medical reviewers are responsible for:
- Reviewing information collected during a complaint investigation and draft dispositions on behalf of the Inquiry Committee (IC).
- Conducting interviews with registrants and their legal counsel during the complaint investigation or upon concluding the matter.
- Working collaboratively with a team of dedicated individuals to improve registrant practice in the province of BC.
Deliverables
- Providing an average of 40 hours per month.
- Attending four to five virtual IC meetings per year and all required pre-meetings to discuss the complaints before the IC.
- Communicating availability each month for scheduling registrant interviews.
Education, training, and support
- Training and onboarding time with experienced medical reviewers and ºÚÁÏÉç staff is compensated.
- Bimonthly meetings are held with peers and the department leadership team to discuss process changes and identify department objectives.
- Focused continuing professional development is provided.
- A dedicated laptop (for a small annual fee) is provided, which includes voice dictation software and other office products required to perform work.
Ideal attributes
- Possessing exceptional writing skills, including the ability to present technical concepts in lay terms and formulate clear and logical reasons in a style that expresses both empathy and a commitment to fairness.
- Understanding that medical reviewers are not decision makers; that responsibility falls entirely with the IC. Like ºÚÁÏÉç employees, medical reviewers support the work of IC.
- Thriving in a high volume, fast-paced environment while maintaining quality and timeliness standards.
- Being open to feedback and willing to provide constructive feedback to other members of the team.
- Treating all individuals equally with dignity, courtesy and respect, and without discrimination.
Credentials
- A specialist in family medicine, general internal medicine, psychiatry, or emergency medicine.
- Licensed in BC, in good standing with the ºÚÁÏÉç, and currently engaged in clinical practice.
- Ability to understand, apply, and remain updated on ºÚÁÏÉç practice standards/guidelines and related legislation.
Application process
All applications will be acknowledged by the director, complaints and practice investigations; however, only short-listed applicants will be contacted for an interview.
Interviews will take place over Microsoft Teams and will be conducted during regular ºÚÁÏÉç business hours (8:30 a.m. to 4:30 p.m.). Short-listed applicants will be asked to complete a timed writing exercise, also completed virtually.
Applying
Interested registrants should send a letter of interest and their CV to the attention of the director, complaints and practice investigations by March 15, 2024.
Confidential facsimile: 604-733-3503
Email: complaints@cpsbc.ca
All correspondence will be held in strict confidence.